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Bill Pay

Bill Pay has been upgraded! Enjoy a new and better way to pay bills.

 

Bill Pay Basics

 

WHAT IS BILL PAY?

 

Bill Pay is a service that allows you to pay virtually anyone or any company through your online banking account. You determine who you want to pay, when you what to make the payment, and which account you want the payment to come from. It's safe, secure, and easy to use.

 

WHO CAN I PAY WITH BILL PAY?

 

You can pay virtually any business or individual with a mailing address within the United States and Puerto Rico. For example, you can pay utilities, cable bill or credit cards, or individuals, such as a landlord, babysitter, or relative.

 

 

 

Getting Started with Bill Pay

 

HOW DO I ENROLL IN BILL PAY?

 

It's easy to enroll in Bill Pay. Just log in to your Community XPress Banking and click the "Bill Pay" tab to access the short enrollment form.

 

HOW DO I START USING BILL PAY?

 

The first step is to add a payee, the person or company you wish to pay. Here's how easy it is:

 

  1. Just log in to your Community XPress Banking and click the "Bill Pay" tab.
  2. Click the "Add a Payee" button on your home page dashboard.
  3. Enter the requested information. Typically, this information can be found on your latest bill statement.

 

Once you add your payee, you can start making payments in seconds.

 

HOW DO I MAKE PAYMENTS WITH BILL PAY?

 

  1. Find your payee on the payments dashboard.
  2. Enter the payment amount and date, and then submit.

 

 

 

How Bill Pay Works

 

HOW ARE ONLINE PAYMENTS DELIVERED?

 

Payments are sent one of two ways - electronically or by paper checks. The majority of payments are delivered electronically. Your payment information, such as your account number, is sent via secure transmission. All other payments are made by paper checks that are mailed via the U.S. Postal Service.

 

IS BILL PAY SECURE?

 

Paying bills online is one of the safest ways to pay your bills. Bill Pay helps guard against identity theft from lost or stolen checkbooks, bills, and statements. It also increases your privacy because only you can access your account information, account numbers, and payment history. As a result, you maintain tighter control of your account with real-time access to your payment activity.

 

HOW LONG DOES IT TAKE BEFORE MY PAYMENT IS RECIEVED?

 

Generally, your payment is received within 2 to 7 days, depending on whether or not it is sent electronically or via paper check.

 

HOW ARE THE SCHEDULED PAYMENTS PROCESSED WITH BILL PAY?

 

Most scheduled payments are sent electronically and funds are withdrawn from your account on the payment date.

 

DOES BUSINESS BILL PAY HAVE QUICKEN®/QUICKBOOKS® INTEGRATION?

 

Yes. You can import payees from Quicken® or QuickBooks® directly into your Bill Pay account.

 

CAN I SET UP RECURRING PAYMENTS?

 

Bill Pay allows you to set up recurring payments for bills that are consistent every month.

 

 

 

eBill

 

WHAT IS eBILL?

 

eBill is a feature that allows you to receive and pay electronic summary versions of paper bills directly from your Bill Pay account.

 

HOW DO eBILLS WORK?

 

eBills are delivered directly to your Bill Pay account. Once you set up an individual eBill, the eBill comes directly from the payee to your account. Examples of businesses that offer eBills are cable service providers, phone service providers, utility providers, and credit card companies.

 

WILL I STILL RECEIVE PAPER STATEMENTS WHEN I HAVE eBILL?

 

You will continue to receive paper statements from your payee unless you contact your payee to stop sending those statements.

 

HOW WILL I KNOW IF eBILL IS AVAILABLE FOR A PAYEE?

 

There are two easy ways to determine if a payee offers eBill. You can check to see if there is a "Set up eBill" link next to their listing on your Bill Pay home page, or look for the "Sign Up" icon under their name in the "View Payees" section.

 

WHAT ARE THE PRIMARY BENEFITS OF eBILL?

 

With eBill, everything you need is one convenient location. Using eBill allows you to streamline your bill pay routine and have online access to your bills. In addition, you can view past summaries at a glance.

 

WHAT INFORMATION IS INCLUDED IN AN eBILL?

 

Balance due, due date, and minimum payment amount are included in your eBill. If you need additional details, there will be a link that lets you log in to your account on your payee's website.

 

HOW DO I PAY AN eBILL?

 

To pay an eBill, simply choose the account you want to pay them from, enter the amount you want to pay, and schedule when you want the payment delivered.

 

HOW DO I KNOW WHEN I HAVE RECEIVED AN eBILL?

 

You can sign up to receive an email notice to alert you when an eBill has been delivered to your account.

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Email Disclaimer

Notice: Because there is a risk that information transmitted via Internet email could fall into the wrong hands, CommunityBank of Texas, N.A. suggests that confidential information, such as account numbers or social security numbers, not be transmitted via email. Instead, please contact CommunityBank of Texas, N.A. directly at your nearest bank branch.

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