Community XPress for Business Banking
Community XPress Online Banking simplifies the way you bank through fast online access to your accounts wherever and whenever it’s most convenient for you.
When you sign up for Community XPress Online Banking, you get the freedom and peace of mind that comes from knowing you have 24/7 access to your money.
Whether you’re at home, the office or on vacation, you can conveniently access and manage your accounts, transfer funds, or pay bills. You can be confident that all transactions are fast, private, and secure.
Sign up for this free service on our home page where it says Online Banking Enroll.
CommunityBank XPress Mobile Banking Apps are available for iPhone, iPad and Android. Download for free from iTunes App Store or Google Play Store. You must be enrolled in XPress Banking.
General Setting FAQ
How do I add additional accounts to view online?
Consumer accounts should be viewable under your ID based on you. If you have any questions or need to request additional accounts send us a message though your online banking. Request may take up to one business day to process.
Are there password requirements?
Your password must between 5-14 characters in length and be alpha numeric.
Can I change my Login ID?
You create your Login ID at enrollment. It can be changed at any time under Settings tab/Security Preferences. You login must be between 6-18 characters.
How do I change my password?
You can change your ID or password at any time under the Settings tab/Security Preferences.
What is a Secure Access Code (SAC)?
A secure access code (SAC) is a randomly generated code sent to the customer via phone, text, or email. The customer may be required to provide a SAC in the following situations:
- At initial login
- To register a device
- At each login if no device is registered
- During transaction approvals
Change password function requires you to have valid SAC – Secure Access Code contact phone or email on file with the bank. If you are locked out, you or do not have Secure Access contact information you must contact the bank for assistance.
I am having problems with my online banking session. Why is it making me sign in again?
Contact our Customer Service Department for assistance at 866.427.9306, below are some basic troubleshooting.
Cookies can sometimes cause problems when logging in. Instructions on how to correct this depends on the customer’s web browser, but generally the customer can go to Tools menu and see the Internet Options. Once in the Internet Options, you need to follow the steps to delete Cookies or Browsing History. You will then need to close your current browser window and open a new one. Once the cookies and/or browsing history have been deleted, try to log in again.
Check your Security Settings by going to Tools menu, Trusted sites, add our web address to the Trusted sites. Also check to make sure you always allow pop ups from our website.
How do I update my contact information?
There are two places to update contact information:
- Services/Change Contact Info: you can update address, phone and email but does not change your Secure Access Code. Available for Consumer only.
- Setting/ Security Preferences/Secure Delivery – update Secure Access Code Delivery only.
I do not like the way my accounts are listed; I want to be able to name them. Can I change this?
You can go to Settings/Account Preferences/to update your account display name or change the order your accounts appear.
What are alerts?
There are four types of Alerts that can be set up under the Settings/Alerts. All alerts are available by email, voice, SMS Text message or Secure Message only. Alerts are not in real time and there may be a delay between when the transaction occurs and when you receive the alert. If you choose a Voice Alert option, you may receive a phone call at any time a transaction processes 24 hours a day.
Account Alert – You have the choice to set up if the balance in an account more than, less than or exactly an amount.
History Alert – You have the choice to set up an alert on Debit Transaction, Credit Transaction, Check Number or Description. You also choose if the amount is more than, less than or exact amount.
Online Transaction Alert – You have the choice to set up an alert to be notified if a Change of address, Check Reorder, External Transfer, Funds Transfer or Stop Payment is requested. You can also choose by status of Authorized, Cancelled, Drafted, Failed or Processed.
Reminders – You have a choice to set up reminders for Birthdays, Anniversary, Meeting, Call, Wakeup, Appointment or Vacation.