General Setting FAQ
How do I add additional accounts to view online?
You may send us a secure message by the link at the top right hand side of the main home screen. Tell us what you need added and it will be completed within one business day.
Are there password requirements?
Yes there are password requirements. Your password must between 8 – 12characters in length and be alpha numeric.
Can I change my Access ID or do I have to use the one provided?
Yes you may change your Access ID – Access ID’s are alpha numeric and must begin with a letter.
How do I change my Password?
You can change your password at any time from within your online banking on the Settings Tab under personal settings or by the reset password option when logging in online.
Why won’t it allow me to use the reset password option?
You have to set up a question and answer under the Setting tab within your online banking account to be able to use this feature.
I am having problems with my online banking session. Why is it making me sign in again?
Contact our Electronic Banking Department for assistance at 1-866-427-9306, below are some basic troubleshooting.
Cookies can sometimes cause problems when logging in. Instructions on how to correct this depends on the customer’s web browser, but generally the customer can go to Tools menu and see the Internet Options. Once in the Internet Options, you need to follow the steps to delete Cookies or Browsing History. You will then need to close your current browser window and open a new one. Once the cookies and/or browsing history have been deleted, try to log in again.
Check your Security Settings by going to Tools menu, Trusted sites, add our web address to the Trusted sites. Also check to make sure you always allow pop ups from our website.
How do I update my email address?
Go to the Settings tab – Personal Setting and change your email address.
I don’t like the way my accounts are listed, I want to be able to name them. Can I change this?
Go to the Settings tab – Choose Account and you may change the Account Pseudo Name on your display.
Is there a difference between Transfers and U Transfers?
Yes, transfers are internal transfers between your accounts at CommunityBank and U Transfers allows you to transfer between accounts at other Financial Institutions.
How many accounts can I enroll?
You may enroll up to 3 DDA or Savings accounts. You cannot transfer to Loans.
How long will it be before I can access the funds at the other financial institution?
There is an enrollment period. You will need to verify that you are an owner on the other account by completing the verification process. You have up to 7 days to complete your enrollment. Verification instructions will be displayed to you during the enrollment process. Once verification is complete and approved by CommunityBank then you may begin using the service.
What is the cutoff time from initiating transfers?
The cutoff time is 02:30 PM CST.
Outgoing transfers – will reach the other financial institution the next business day and will be posted in accordance with the receiving bank’s availability and transaction processing schedule.
Incoming transfers – will be posted with nightly processing.
Is there a limit to the number of transfers?
There is a limit of three inbound transfers per day not to exceed a total of $5,000.00
There is a limit of three outbound transfers per day not to exceed a total of $5,000.00
Is there a fee for this service?
There is no fee for inbound transfers. We do have a $1.00 fee for all outgoing transfers. Outgoing transfers in excess of six per cycle from savings or money market accounts that are restricted are subject to a $20.00 fee for each transfer. Check your account type to see the restrictions.
Can I cancel a transfer?
One time immediate transfers cannot be canceled. Future dated and recurring transfers may be canceled by 02:00 PM CST the day prior to the scheduled transfer. If the transfer is In Process, Pending or Processed you cannot cancel the transfer.
- For Consumer accounts only – no Business account access
- Must be a Community XPress Banking customer
- Must have established account for more than 30 days
- You must be an owner on the account at the other Financial Institution
- Account must be in good standing – no NSFs in the last 90 day period
- No U Start Fresh accounts or accounts that have signed a Fresh Start agreement.