New XPress Banking Platform
CommunityBank of Texas, N.A. is excited to announce that a new online banking platform will be available March 03, 2021 to help you increase efficiency through greater functionality, within an exceptional user-friendly application.
Our decision to adopt this new platform is based on its ease-of-use, powerful functionality and best in class security. We will continue to offer account holders Bank-to-Bank Transfers, Bill Pay, Mobile Deposits and E-Statements along with new products, Check Ordering, Biller Direct, Account to Account Transfers and Personal Financial Management, along with extended transaction history.
Please note that online banking will be in inquiry mode (view only) from March 1, 2021 at 4:00pm until launch of the new platform on March 3, 2021 at 7:00am. The mobile app will not work once placed in view only mode. Please review the Internal and External Transfers scheduled for March 2, 2021, and edit these transfers to take place either March 1, 2021 or March 3, 2021.
Should you have any questions, please do not hesitate to contact us at 1.866.427.9306.
Here is what you need to know about the new platform:
Account to Account Transfers: You can choose to make a transfer to another CommunityBank of Texas account number through your online banking. This can be one time or recurring. The customer who will receive the payment will need to provide the account number and type. There is a transfer limit of $1,000 per day. This new service is available to consumer accounts only. Cutoff time is 8 PM Monday - Friday*. Transfers initiated after cutoff time will be completed next business day.
Activity Center: Activity Center shows you transaction history and will also show any transactions that are scheduled within the system. Tab available for Single and Recurring Transactions. Drafted transactions can be edited or canceled prior to processing.
Address Changes: Consumers can submit changes to their address, email, and phone numbers. Note: These changes do not update the Secure Access Code or security alerts.
Alerts: Existing alerts did not transfer on the new platform. If you currently receive alerts from our online banking platform, you will need to re-establish this service under Alerts on the settings tab.
Bank to Bank Transfers: Existing enrolled customers for this service will be able to transfer to/or from external accounts through the transfer option of the transactions tab.
New Cutoff: Change in funds availability.
- Transfers initiated before 1:00 PM, Monday - Friday*: Same day available to both CommunityBank of Texas accounts and External accounts.
- Transfers initiated after 1:00 PM but before 5:00 PM, Monday - Friday*: Next day available to both CommunityBank of Texas accounts and External accounts.
- Transfers initiated after cutoff time will be completed next business day*.
New external bank to bank transfer can be located under services “Add External Account.” There is a transfer limit of $2,000 per day. This service is available for consumer accounts only.
Bill Pay: There will be no interruption to the bill pay services.
Biller Direct: Biller Direct is a bill pay service that allows you to make bill payments to certain third-party service providers “Payees” by accessing your accounts on such Payee’s websites and online services. The payment service allows you to make bill payments using funds from CommunityBank of Texas accounts with your bank debit card or account and routing number. This new service is available to consumer accounts only.
Card Services: Card Services are not currently available in the new platform. We will announce when the new enhanced card services will be coming soon. Card activation, PIN change and Cancel card requests can be done 24-hours through our bank by phone service at 1.844.378.7564.
Check orders: Consumers can link out to our check servicer provider to order checks from the transactions tab.
E-Statements: If you are currently enrolled for E-Statements, they will be located under statements on the services tab. If you would like to enroll for E-Statements, you can enroll under statement delivery preferences on the services tab. This service is also available through the mobile app.
Financial Tools: Takes the work out of staying on top of your finances. Make sense of your transaction history and see the categories where you spend money the most. New service available for consumer accounts only.
Mobile Deposit: You should see no changes to mobile deposit service. It is located under the transaction tab in the new platform. Daily cutoff is 6 PM Monday - Friday*.
Quicken and QuickBooks: If you are an existing Quicken or QuickBooks users look for additional information regarding this service.
Statements: If you used the statements on the main tab of our old online banking platform these will no longer be available. You will need to go to transactions and print or download by date range or enroll for the E-Statement product.
Transaction History: New platform will begin with 90 days of transaction history but will allow us to retain up to 18 months of transaction history for you to view and be able to download.
Transfers: New cutoff time has been extended to 8 PM Monday - Friday*. Transfers initiated after cutoff time will be completed next business day.
*Excluding Federal holidays