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Social Media Terms of Use

At CommunityBank of Texas, we are right here, serving the communities in which we live.  Which also includes connecting and providing meaningful interactions to our social communities.  We are proudly present on our social media channels and hope you’ll join us in staying resourceful, trustworthy, friendly, responsive and strong within these communities too.

Protecting Confidential and Personal Information

Please remember that social media channels are a public forum, and anything posted is at peril to be seen by the public at large.  We will never ask you to provide personal information, such as an account number, through social media – nor will we ever disclose confidential or personal information on our social media channels.  You can contact us with your specific financial needs at one of our banking centers, by calling our customer service number 866.427.9306, and by using our secure communitybankoftx.com website. Please continue to contact us regarding your specific financial needs by means of these methods.

Open Dialogue and the Exchange of Ideas

Social media enables individuals to share their insights, express their opinions and share information within the context of a globally distributed conversation.  We expect those who choose to participate in the conversation to be respectful and remain on topic.  We ask that solicitations, assessments of any products or companies and their products, advertisements, spam and financial advice not be included in your posts.

Please Be Friendly

We anticipate all our social media users to be considerate to each other and our employees when interacting on our social media channels.  Negative comments or personal attacks are not welcome and will be subject to removal.  It is fine for us to disagree and have varying points of view, nonetheless, we reserve the right to ban a user from any or all our social media channels should they choose not to comply with our social media guidelines.  If the comments are criminal in any nature, we also reserve the right to report them to the appropriate authorities.

Monitoring of Our Social Media Channels

Please be aware that we do monitor all our social media channels to be as responsive as possible and to ensure that our guidelines are being met.  However, we cannot promise to respond as promptly as expected through our social media channels regarding a service request or customer relationship matter. You can contact us with your specific financial needs at one of our banking centers, by calling our customer service number 866.427.9306, and by using our secure communitybankoftx.com website. Please continue to contact us regarding your specific financial needs by means of these methods.

Our Employees on Social Media Channels

We have asked all CommunityBank of Texas employees to make it clear that what they post on social media represents their views and opinions and not necessarily the views and opinions of CommunityBank of Texas. Only posts made by “CommunityBank of Texas” should be considered posts by CommunityBank of Texas.

External Links in Posts on Our Social Media Channels

We often use third-party sites as a method of content that we believe our users may be interested in on our social media channels.  These types of posts are not a sign of endorsement or partnership.  We are not liable or responsible for the content, information, security or failure of any product or services promoted or advertised on any third-party site.  Please also be mindful of clicking on any links provided in comments that are not directly posted by CommunityBank of Texas – it may direct you to an inappropriate site or be a security threat to your device.

We Are Not Affiliated with Any Social Media Channels

We truly enjoy having a social media presence and participating within such social communities.  However, these channels are owned, managed and controlled by their respective platforms and are not affiliated with CommunityBank of Texas.  Please also bear in mind that this is an official CommunityBank of Texas page and your use of this page also is subject to our general terms of use.

External Link Disclaimer

You are now leaving the CommunityBank of Texas, N.A. website. CommunityBank of Texas, N.A. (including its directors, shareholders, employees, and affiliates) is not liable or responsible for the content, information, security, or failure of any products or services promoted or advertised on this third party site.

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Email Disclaimer

Notice: Because there is a risk that information transmitted via Internet email could fall into the wrong hands, CommunityBank of Texas, N.A. suggests that confidential information, such as account numbers or social security numbers, not be transmitted via email. Instead, please contact CommunityBank of Texas, N.A. directly at your nearest bank branch.

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