U Mobile

Community XPress Banking offers two mobile products.  One for web enabled phones that functions like the Community XPress Banking with limited functions to view balances and history, make transfers and bill payments and view alerts and a SMS Text version which allows you to send text commands for balance and history.

U MOBILE BANKING FOR WEB ENABLED PHONES– FAQ

 

How do I enroll?

  • You must first enroll though traditional Online Banking before you can gain access by mobile.
  • The enrollment is on the settings tab
  • Your mobile device must be web enabled.
  • Your mobile network must allow secure SSL traffic.  (You may need to contact your mobile provider to determine this.)
  • Your wireless carrier may assess you fees for data or text messaging services. Please consult your wireless plan or provider for details.

 

What is the mobile URL?

http://m.cbotx.com

 

What are the restrictions on the type of mobile devices that can be used to access accounts?

It works with any web-enabled mobile phone device whose network allows secure SSL traffic.

 

What functions can I perform from my mobile device?

Once you have enrolled and gained access, you can:

  • View Transaction History
  • View Account Balances
  • Transfer Funds between accounts
  • Pay Bills to existing Payees
  • View Alerts

 

How do I know my transfer or bill payment was entered successfully?

Each time you make a transfer or bill payment, a confirmation SMS Text Message will be sent to your mobile device.  If you do not receive a confirmation text message, double check to make sure the transaction went through.

 

What if I no longer want to be a mobile user?

Log in to your Financial Institution’s online banking site> Select Settings>Mobile Settings> Deselect Activate Mobile Banking Access> Click Agree.

 

What happens if I lose my mobile device?

Since your account data is not stored on your mobile device, your information cannot be stolen.  When you replace your device, simply edit your Mobile Settings and make any changes to the Wireless Provider and/or Phone Number.

 

Why can’t I add a new payee?

Functionality is limited to sending payments to already established payees.  To add a new payee log into the online banking site, select Bill Payment and add a new payee.  Once the payees are established online they can be access through your mobile device.

 

 

What happens if I lose communication/signal during a transaction?

When you complete a transaction from your mobile device (bill payment or funds transfer) you will receive an SMS Text Message as confirmation that the transaction was successful.  If you do not receive this message due to a dropped call or lost signal, check your account online and re-submit any transaction that did not process.

 

What do I need to do if I get a new phone?

If you simply get a new phone, but are using the same phone number and provider, no changes on your part are necessary.  If you switch providers and /or phone numbers, log in to your Online Banking account via the Internet and update your information on the Settings>Mobile Settings page.  You will not receive SMS Text Messages regarding Mobile Banking transactions if your phone number is not correct.

 

How can I search for a transaction?

You will only be able to view 15 days worth of transaction history on your mobile device.  There is not a search feature.

 

Can I use any mobile device to access my accounts?

Yes, you can access your accounts via any mobile device that is web-enabled and allow secure SSL traffic.  The only difference is that SMS Text messages will be sent to the device entered when enrolling for mobile banking, no any device from which you perform a transaction.

 

Can I add a new Bill Payee via mobile banking?

No, you can only add payments to payees already established through your traditional Internet Online Banking.

 

How do I delete a Bill Payment that I set up through my mobile device?

You must log in to the Internet-based Online Banking and delete the payment from the pending payments on the Bill Payment Tab.

 

When I try to enter an amount for a bill payment or transfer, I can’t enter any numbers only letters. Why?

Check your phone’s settings to make sure you don’t have Alpha-only enabled on the keypad.

 

What if I can’t get my mobile device to work with Internet Banking?

There are a number of reasons that you may experience trouble accessing the mobile version of Internet banking on your phone.  To use the mobile version, your phone will need to meet the following minimum requirements:

  • You must first enroll though traditional Online Banking before you can gain access by mobile.
  • Your mobile device must be web enabled.
  • Your mobile network must allow secure SSL traffic.  (You may need to contact your mobile provider to determine this.)

 

  

U MOBILE BANKING FOR SMS TEXT– FAQ

How do I enroll?

  • You must first enroll though traditional Online Banking before you can gain access by mobile.
  • The enrollment is on the settings tab – SMS Text
  • Your wireless carrier may assess you fees for text messaging services. Please consult your wireless plan or provider for details.

 

 Valid SMS Messages

<5-digit number> Security code to be sent when enrolling originally or changing enrollment information

Help Returns command references

Bal Returns balance for all enrolled accounts

Bal <account short name> Returns balance for specified account

Hist Returns last 4 transactions for all enrolled accounts

Hist <account short name> Returns last 4 transactions for specifed account

Stop Disables enrollment for text mobile banking

*Note: Messages are not case sensitive

** Note: The mobile short name is the name that will be included in the text to request information for a specific account.

 

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